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Robotics Report, Tourism Technology Report

Robotics in Travel & Tourism - Thematic Research

Robot proliferation is only just beginning

Notable travel and tourism companies already making use of robotics include Hilton, Royal Caribbean, and Expedia. Many more companies are likely to embrace the technology in the coming years as boosts to sagging productivity in services are sought by organizations.

  • What you need to know...
  • McKinsey Global Institute has estimated that robots will take more than 800 million jobs by 2030
  • The majority of robots are still relatively inexperienced when it comes to customer interactions and can sometimes deliver a sub-par service, as AI often struggles to gauge people’s emotions
  • The first ever robot hotel, Henn na, has had to decrease its robot staff by half as complaints regarding them were on the rise

Most robots in the tourism industry are service robots, which means that when a robot is interacting with a traveler, they are gathering large amounts of valuable data that can be used to provide more personalized services.

GlobalData’s Robotics in Travel & Tourism – Thematic Research report explores this is more detail.

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