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Digital Disruption Report

Telecom Convergence - Thematic Research

Telecom convergence is the next phase in carrier evolution

In an age of increasingly connected living, working and playing, telecom operators are re-positioning themselves from commoditized conduits of connectivity to all-round, end-to-end and value-added digital service providers.

Telecom convergence is the combination of a variety of different carrierprovisioned services within integrated solutions and portfolios, facilitated by a variety of interconnected underlying access methods.

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  • What you need to know...
  • Fixed-only and mobile-only operators will be significantly hindered, hence the current determined drive towards fixed-mobile consolidation.
  • Bigger players will have a better outlook as a result of the benefits of scalability. However there is plenty of room for local, national and regional operators of all sizes to address increasingly segmented customer groups, assuming clarity of targeting and willingness to adapt to changing market conditions in a timely manner.
  • It is also important to note that these telcos are coming up against direct competition from non-telco, vertical industry specialists in each of the service stack segments, such as auto manufacturers in smart mobility, and financial incumbents in digital commerce.

Embracing, or at the very least bracing for, convergence is absolutely critical to carrier business survival in the longer term, and the operators that are choosing to act decisively now will be the ones shaping the market, and the ones most likely to thrive.

GlobalData’s Telecom Convergence – Thematic Research report explores this further.

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